Using the Handbook Chatbot
Give your employees instant, accurate answers to policy questions — 24/7, with built-in guardrails
What is the Handbook Chatbot?
The Handbook Chatbot is an AI-powered assistant that lets employees ask questions about your company policies in plain English. It searches your published handbook and returns accurate, sourced answers — without inventing information or giving advice.
Key principle: The chatbot only answers from what's in your handbook. It won't make up policies, guess at answers, or provide legal advice. If something isn't in your handbook, it will say so and direct the employee to HR.
Why Use It?
Reduce HR Inbox Load
Most policy questions ("How much annual leave do I have?", "What's our expenses limit?") have clear answers. Let the chatbot handle the routine so HR can focus on what matters.
Instant Answers, 24/7
Employees don't have to wait for HR to respond or search through documents. Get the answer in seconds, any time of day.
Always Accurate
Answers come directly from your published handbook, with section citations. No hallucinations, no outdated information.
Safe Guardrails
The chatbot never gives advice or makes recommendations. It provides information and always directs employees to HR for their specific situation.
How It Works
Ask a Question
Type your question in plain English. The chatbot understands natural language, so you can ask things like:
Intelligent Search
The chatbot uses a sophisticated two-stage retrieval system:
Identifies which handbook sections are relevant using keyword matching and synonyms
Uses AI embeddings to find the most relevant paragraphs within those sections
Structured Answer
Based on your question type, you get a well-organised answer:
Summary, entitlements, requirements, and related policies
Numbered steps, what to prepare, who approves, deadlines
Clear yes/no answers with conditions and requirements
Clear explanations of HR terms and where they apply
Source Citations
Every answer includes citations to the specific handbook sections used, likeAnnual Leave (5.2)so employees can read the full policy if they want more detail.
Built-In Guardrails
The chatbot is designed to be helpful but safe. It follows strict rules to ensure employees get accurate information without overstepping boundaries.
What it DOES
- ✓Quote directly from your published handbook
- ✓Cite section numbers for every fact
- ✓Direct to HR for specific situations
- ✓Say "I don't know" when information isn't available
- ✓Ask clarifying questions if the query is ambiguous
What it NEVER does
- ✗Make up policies or invent information
- ✗Give advice like "I recommend..." or "You should..."
- ✗Guess what the policy "probably" says
- ✗Make specific promises about outcomes
- ✗Answer questions about other employees
The "Refer to HR" Principle
For sensitive topics (disciplinary, grievance, health-related), complex situations, or when the employee needs to make a decision, the chatbot always directs them to speak with their line manager or HR. It provides information, not advice.
Smart Features
Conversation Memory
Ask follow-up questions naturally. If you ask "What's the annual leave policy?" and then "How do I book it?", the chatbot understands "it" refers to annual leave.
Smart Suggestions
After each answer, the chatbot suggests relevant follow-up questions based on the topic — helping employees discover related policies they might not have thought to ask about.
Clarification When Needed
If your question is vague (like just typing "leave"), the chatbot will ask: "Do you mean Annual Leave, Sick Leave, or Maternity Leave?" — rather than guessing wrong.
Streaming Responses
Answers appear in real-time as they're generated — no waiting for a complete response. You'll see the answer building word by word.
Enterprise Features
Enterprise PlanEnterprise subscribers get access to powerful integrations that bring the chatbot to where your employees already work.
Microsoft Teams Bot
Deploy the chatbot directly in Teams. Employees can ask policy questions without leaving their primary work tool.
Slack Integration
Add a /handbook command or dedicated bot channel. Perfect for remote-first companies who live in Slack.
RESTful API
Full API access with streaming support. Embed the chatbot in your intranet, HR portal, or custom application.
Custom Endpoints
Need to integrate with something else? Our team can help build custom integrations for your specific workflow.
Interested in Enterprise?
Contact us to discuss Teams/Slack integration, API access, and custom deployment options for your organisation.
Tips for Best Results
Be specific
"How do I claim expenses for client lunch?" works better than just "expenses"
Ask one thing at a time
Split "What's the leave policy and how do I book holidays?" into two questions
Use follow-ups
After getting an answer, ask related questions — the chatbot remembers context
Keep your handbook updated
The chatbot only knows what's in your published handbook — generate a new version after making policy changes
Trust the guardrails
If the chatbot says "speak to HR", it's because your situation needs human judgement
Important: Not Legal Advice
The chatbot provides information from your handbook, not legal advice. It's designed to help employees understand company policies, but:
- • For specific employment situations, employees should speak to HR
- • For legal questions, consult a qualified employment lawyer
- • The chatbot cannot account for individual circumstances
Frequently Asked Questions
What is the Bounda Handbook Chatbot?
The Handbook Chatbot is an AI-powered assistant that answers employee questions about your company policies instantly. It uses RAG (Retrieval-Augmented Generation) to provide accurate answers sourced directly from your published handbook, with citations to specific policies.
Does the chatbot give legal advice?
No, the chatbot has built-in guardrails that prevent it from giving legal advice, making HR decisions, or answering questions outside your handbook scope. It provides factual information from your policies only, and clearly states when a question should be referred to HR or management.
How does the chatbot stay up to date with policy changes?
The chatbot automatically uses your latest published handbook version. When you update policies and generate a new handbook version, the chatbot immediately has access to the updated content. There's no manual sync required.
What types of questions can employees ask?
Employees can ask about any topic covered in your handbook: holiday entitlement, sick leave procedures, flexible working requests, disciplinary processes, benefits, dress code, and more. The chatbot searches across all your policies to find relevant information.
🚀 Try the Chatbot
Ready to see it in action? The chatbot is available to all Bounda users. Just publish your handbook and start asking questions!
Related Guides
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